Institutional Adaptation in Digitizing Population Administration at the Village Level

Abstract

Digitization of population administration is part of the transformation of public services that aims to improve the effectiveness, efficiency, and quality of services to the community. One form of innovation is the implementation of Digital Population Identity (IKD) at the village level. This article aims to analyze institutional adaptation in the implementation of IKD in village government as the leading unit of public services. This study uses a qualitative approach with a descriptive method. The analysis was carried out using Richard M. Steers' theory of organizational effectiveness which includes the dimensions of goal achievement, integration, and adaptation. The results of the study show that the implementation of IKD at the village level has been quite effective in terms of organizational policy and communication, but still faces obstacles in the ability of human resources, infrastructure, and community digital literacy. Therefore, strengthening the institutional capacity of villages is the key to the success of digitizing population administration.