The Influence of Work Stress and Work-Life Balance on Organizational Citizenship Behavior of Civil Servants at the Department of Population and Civil Registration of Pontianak

Aprillia Lingga Sanjaya; Devi Yasmin

doi:10.55927/ajabm.v5i2.48

Authors

Aprillia Lingga Sanjaya Universitas Muhammadiyah Pontianak
Devi Yasmin Universitas Muhammadiyah Pontianak

DOI:

https://doi.org/10.55927/ajabm.v5i2.48

Keywords:

Work Stress, Work-Life Balance, Organizational Citizenship Behavior

Abstract

The aim of this study is to evaluate the influence of job stress and work life equilibrium on organizational citizenship behavior of Civil Servants at Department of Population and Civil Registration of Pontianak. The method utilised is associated quantitative with saturation sampling methodology such that all the participants of 49 participants were used as the sample. Data was acquired by surveys and interviews. Analysis of data utilising a multiple linear regression model with the equation Y = 2.281 – 0.461X1 + 0.804X2 The conclusion of this study showed that the association among work stress and work life balance with organizational citizenship behavior is categorized as very strong with correlation coefficient (R) of 0.841. The coefficient of determination (R2) value is 0.708 which implies 70.8% of the variation in organizational citizenship behavior is explained by job stress and work-life balance and the rest is influenced by other parameters which are outside the study model. Simultaneous test outcome shows that job stress and work life equilibrium have significant impact on organizational citizenship behavior together. In comparison, the partial test reveals that workplace stress has a negative and significant impact, while work-life balance has a positive and significant impact on organizational citizenship behavior.

References

Alseikh, G., & Shohibah, M. (2019). Impact of behavioral parameters on organizational citizenship behavior (OCB), with job satisfaction as moderating among Jordanian five-star hotels: A pilot study. International Journal of Ethics and Systems, 272-283.

Aprilianto, J. S. (2025). Pengaruh Work-Life Balance, Lingkungan Kerja, Dan Stres Kerja Terhadap Kinerja Pegawai Dengan Organizational Citizenship Behaviour (OCB) Sebagai Mediasi Di Puskesmas Surabaya Utara (Doctoral dissertation, Universitas Hayam Wuruk Perbanas).

Ardiansyah, K. M., & Khalid, Z. (2026). Pengaruh Work Life Balance dan Dukungan Organisasi terhadap Organizational Citizenship Behavior dengan Kepuasan Kerja Sebagai Variabel Mediasi (Studi pada Karyawan CV. Star International). Jurnal Ilmu Manajemen, Bisnis dan Ekonomi (JIMBE), 3(6), 46-57.

Bhattaru, S., Kokkonda, S., & Challa, R. (2024). From Burnout to Balance: A Sustainability-Oriented Survey on Job Stress and Work-Life Integration. MATEC Web of Conferences, 392, 01040. https://doi.org/10.1051/matecconf/202439201040

Delecta, P. (2011). Work life balance. International journal of current study, 3(4), 186-189

Dewani, S. L., & Swatantra, G. Y. (2024). The Impact Analysis of Organizational Citizenship Behavior on Employee Performance. Journal of Economics, Bussiness and Management Issues, 2(1), 1–17. https://doi.org/10.47134/jebmi.v2i1.126

Firdaus, R. Y., Wiharno, H., & Fitriani, L. K. (2024). Pengaruh beban kerja, stres kerja, dan work-life balance terhadap kepuasan kerja serta dampaknya pada organizational citizenship behavior. Jurnal Syntax Admiration, 5(4), 1334-1352.

Fujiyanto, F., Izzatulmaula, L., Maryam, S., & Sunimah. (2025). The Influence of Work Life Balance, Work Stress and Workload on PerformanceEmployees of PT. Prima Armada Raya RU VI Balongan Indramayu. International Journal of Humanities Education and Social Sciences (IJHESS), 4(5), 2297–2307.

Hikmah, M., & Lukito, H. (2021). Peran Worklife Balance dan Stres Kerja terhadap Kinerja Karyawan dengan Organizational Citizenship Behavior sebagai Variabel Mediasi. Jurnal Bisnis Dan Manajemen, 8(1), 64-74.

Iroth, A. F., Pio, R. J., &Tatimu, V. (2022). Pengaruh Work-Life Balance dan Kepuasan Kerja terhadap Organizational Citizenship Behavior pada Karyawan Grapari Telkomsel Manado. Productivity, 3(4), 354–360.

Kim, L., & Yeo, S. F. (2024). How stress and satisfaction influence customer service quality in banking industry. Heliyon, 10(11), e32604. https://doi.org/10.1016/j.heliyon.2024.e32604

Machali, I. (2021). Metode Penelitian Kuantitatif. Panduan Praktis Merencanakan, Melaksanakan Dan Analisis Dalam Penelitian Kuantitatif. Fakultas Ilmu Tarbiyah dan Keguruan Universitas Islam Negeri (UIN) Sunan Kalijaga Yogyakarta.

Mustikarini, C. N. (2024). Work-Life Balance Dan Work Engagement In Islamuddin & Sudirman (Ed). Dalam Perencanaan Sumber Daya Manusia. Eureka Media Aksara.

Nerotou, F. J. K., & Andjarwati, T. (2026). Pengaruh Stress Kerja dan Beban Kerja terhadap Kinerja Karyawan CV Mitra Abadi Metalindo Surabaya. RIGGS: Journal of Artificial Intelligence and Digital Business, 4(4), 9867-9874.

Nugroho, A. (2008). Analisis Pengaruh Job Stress dan Job Satisfaction Terhadap Turnover Intention (Studi pada PT. Astra Graphia, Tbk) (Doctoral dissertation, Tesis. Magister Manajemen Program Pasca Sarjana Universitas Diponegoro. Semarang).

Pemayun, I. N. G. T., & Wibawa, I. M. A. (2017). Pengaruh stres kerja dan budaya organisasi terhadap organizational citizenship behavior (Doctoral dissertation, Udayana University).

Pemerintah Kota Pontianak. (2016). Peraturan Daerah Kota Pontianak Nomor 7 Tahun 2016. https://jdih.pontianak.go.id

Rusadi, R. A. C., Kurniawan, A. W., Ruma, Z., Anwar, A., & Hamka, R. A. (2025). Pengaruh Motivasi Intrinsik dan Work-Life Balance terhadap Organizational Citizenship Behavior pada Pegawai Dinas Pendidikan dan Kebudayaan Kabupaten Jeneponto. RIGGS: Journal of Artificial Intelligence and Digital Business, 4(3), 5469-5476.

Saputra, A. F., & Masdupi, E. (2025). Work-life balance di dunia kerja. GAES-PACE Book Publisher.

Sembiring, K. A. P. B., Harahap, K., & Siregar, O. M. (2025). Pengaruh work life balance dan motivasi kerja terhadap organizational citizenship behavior karyawan PT Bank Sumut Medan Divisi Sumber Daya Manusia. Jurnal Ilmiah Wahana Pendidikan, 11(4), 128-140.

Simarmata, N. (2022). Organizational Citizenship Behavior (OCB) In Sudirman (Ed). Dalam Perilaku Keorganisasi. Media Sains Indonesia.

Siregar, S. (2017). Metode Penelitian Kuantitatif: Dilengkapi Dengan Perbandingan Perhitungan Manual & SPSS. Kencana.

Sugiyono. (2013). Metode Penelitian Kuantitatif Kualitatif Dan R&D. Alfabeta.

Suminar, N. R., Choerudin, A., & Darsono, D. (2026). Pengaruh Beban Kerja, Stres Kerja dan Lingkungan Kerja Terhadap Organizational Citizenship Behavior. RIGGS: Journal of Artificial Intelligence and Digital Business, 5(1), 3112-3120.

Surya, I. B. K., & Rihayana, I. G. (2024). The Relationship of Workload, Work Life Balance and Job Stress on Bank Employees. International Study Journal of Economics and Management Studies, 3(4), 46–52. https://doi.org/10.56472/25835238/IRJEMS-V3I4P108

Sutrisno, E. (2017). Manajemen Sumber Daya Manusia. Kencana.

Tegowati. (2024). Konsep Dasar Stres Kerja in Luhgiatno (Ed). Dalam Manajemen Konflik & Stres Kerja. Eureka Media Aksara.

Tewal, B., Adolfina, Pandowo, M. Ch. H., & Tawas, H. N. (2017). Perilaku Organisasi. CV. Patra Media Grafindo Bandung.

Zahrah, L., & Yuliana, L. (2025). Dampak Stres Terhadap Kinerja Karyawan pada Sektor F&B dan Keuangan. PPIMAN Pusat Publikasi Ilmu Manajemen, 3(2), 261–269. https://doi.org/10.59603/ppiman.v3i2.803