The Influence of Green Employee Engagement and Green Organization Climate on Green Employee Sustainability Mediated by Green Work Motivation Among Employees in the Customer Service Division of BCA Digital

Authors

  • Hernita Suci Pratiwi Universitas Mercu Buana
  • Suprapto Suprapto Universitas Mercu Buana

DOI:

https://doi.org/10.55927/ajabm.v5i1.7

Keywords:

Green Employee Engagement, Green Organizational Climate, Green Work Motivation, Green Employee Sustainability

Abstract

The research method employs a quantitative approach using Structural Equation Modeling–Partial Least Squares (SEM-PLS) 4.0 as the analytical technique to test the proposed hypotheses. A total of 130 permanent employees participated as respondents in this quantitative study. This research aims to analyze the effects of green employee engagement and green organizational climate on green employee sustainability, with green work motivation acting as a mediating variable among employees in the customer service division of BCA Digital. The results indicate that green employee engagement has a positive and significant effect on green employee sustainability, and that green work motivation also has a positive and significant effect on green employee sustainability. This study is expected to contribute to the development of strategies for enhancing green engagement and fostering an organizational culture that supports sustainability.

References

Ababneh, O. M. A. (2021). How do green HRM practices affect employees’ green behaviors? The role of employee engagement and personality attributes. Journal of Environmental Planning and Management, 64(7), 1204–1226. https://doi.org/10.1080/09640568.2020.1814708

Aboramadan, M. (2022). The effect of green HRM on employee green behaviors in higher education: the mediating mechanism of green work engagement. International Journal of Organizational Analysis, 30(1), 7–23. https://doi.org/10.1108/IJOA-05-2020-2190

Aboramadan, M., Albashiti, B., Alharazin, H., & Dahleez, K. A. (2022). Green human resource management in nonprofit organizations: Effects on employee green behavior and the role of perceived green organizational support. Corporate Social Responsibility and Environmental Management, 29(1), 85–95. https://doi.org/10.1002/csr.2187.

Aboramadan, M., & Karatepe, O. M. (2023). Green organizational climate, green work motivation, and employee sustainable behavior. Service Industries Journal, 43(7–8), 541–564.

Ahmad, H. (2022). Ethical leadership and employee green behavior: A multilevel moderated mediation analysis. Corporate Social Responsibility and Environmental Management, 29(2), 375–389. https://doi.org/10.1002/csr.2210

Ahmad, M., Zeeshan, M., & Abbas, M. (2021). Green HRM and Green Organizational Citizenship Behavior: The Role of Pro-environmental Psychological Climate and Employee Engagement. Sustainability, 13(7), 3809. https://doi.org/10.3390/su13073809

Ahmed, M., Nawaz, M. A., & Khan, A. (2021). Green HRM and sustainable performance: The mediating role of green work motivation and employee green behavior. Journal of Environmental Management, 297, 113348. https://doi.org/10.1016/j.jenvman.2021.113348

Aji, B. A., Ikhlas, D. I., & Wati, I. R. (2024). Human Resource Competency Development in Facing the Challenges and Opportunities of the Industry 4.0 Era. Research Horizon, 4(6), 301–308.

Al Hakimi, M. A., Nawaser, K., Zaid, A. A., & Thirumaran, K. (2024). Sustainable leadership impact on environmental performance: Exploring employee well-being, innovation, and organizational resilience. Sustainability, 16(5), 2237.

Alfadel, A., Al-Kahtani, S.M., Al-Mekhlafi, A.W.A.G.S. et al. (2025). Fostering sustainable development: the role of green HRM and green work engagement. Discov Sustain, 6, 300. https://doi.org/10.1007/s43621-025-01167-z.

Aprilina, A. A., Andriani, D., & Abadiyah, R. (2025). The Effect of Green Organizational Climate and Green Motivation on Employee Green Behaviour of Company Through Perceived Organizational Support. Journal of Artificial Intelligence and Digital Economy.

Ardiansyah, R., & Suryana, Y. (2021). Green entrepreneurship climate and its effect on sustainable performance: The mediating role of green innovation. Jurnal Ilmu Manajemen (JIM), 9(4).

Arici, H. E., & Uysal, M. (2020). Leadership, green organizational climate, and behaviors of employees: A meta-analytic review. Journal of Cleaner Production, 253, 119783. https://doi.org/10.1016/j.jclepro.2019.119783.

Bakker, A. B., & Demerouti, E. (2021). Job demands–resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 26(3), 271–285. https://doi.org/10.1037/ocp0000283

Baykal, E., & Bayraktar, S. (2022). Green human resources management: A novel tool to boost work engagement. Kybernetes, 51(5).

Cai, Y., Lin, Y., & Liu, L. (2025). How green HRM creates employee green behavior:The role of green organizational climate and green identity. SAGE Open,15(1),115. https://journals.sagepub.com/doi/full/10.1177/21582440241279274

Chreif, H., & Farmanesh, A. (2022). Applying Green Human Resource Practices toward sustainable workplace: A moderated mediation analysis. Journal of Environmental Planning and Management.

Deci, E. L., & Ryan, R. M. (2020). Self-Determination Theory: Basic Psychological Needs in Motivation, Development, and Wellness. Guilford Press.

Dirjo, S. (2023). Pengaruh green employee engagement terhadap perilaku inovatif hijau dengan green work motivation sebagai mediator. Jurnal Manajemen Strategi dan Organisasi, 4(2), 45–58. https://e-j ournal.upr.ac.id/index.php/jmso/article/view/20926

Erbaşı, A. (2023). Green Organizational Climate: Measurement Scale Development and Validation to Measure Green Climate Structure in Organizations. Ege Academic Review, 23(1), 59–74. https://doi.org/10.21121/eab.1086516.

Fahira, K. T., & Achmad, A. W. (2025). Influence of green organizational culture on employee green performance: The mediating role of green motivation. Majalah Ekonomi dan Bisnis, 21(2), 145–158.

Hameed, Z., Basheer, M. F., Iqbal, J., Anwar, A., & Ahmad, M. (2022). Ethical leadership and employee green behavior: A multilevel moderated mediation analysis. Journal of Environmental Management, 305, 114340.

Hendra, A., & Fahlevi, M. (2024). Strategi Pengembangan Sumber Daya Manusia dalam Meningkatkan Employee Engagement di Era Digitalisasi Perbankan. Jurnal Sumber Daya Manusia dan Inovasi, 9(1), 55–67.

Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling.

Husain, Z., Badar, K., & Abualigah, L. M. A. (2024). Spiritual leadership and employee green creativity: A multilevel moderated mediation approach. Journal of Environmental Planning and Management.

Huang, L., & Yang, M. (2022). Green organizational climate and employee green behavior: The mediating role of psychological ownership. Frontiers in Psychology, 13, 867233. https://doi.org/10.3389/fpsyg.2022.867233

Jabbour, C. J. C., de Sousa Jabbour, A. B. L., Godinho Filho, M., & Roubaud, D. (2023). Green human resource management and green employee behavior: The role of employee engagement. Journal of Cleaner Production, 401, 136901. https://doi.org/10.1016/j.jclepro.2023.136901

Jain, A., Sharma, R., & Mishra, S. (2023). Exploring the role of green organizational climate in stimulating green creativity: A study among Indian employees. Journal of Environmental Management, 327, 116758.

Khan, N. U., Anwar, M., Li, S., & Zaman, G. (2021). Linking green organizational climate to sustainable performance: The mediating role of green motivation. Journal of Cleaner Production, 289, 125720.

Li, C., Siregar, I., & Nugroho, Y. (2023). Green HRM and in role behavior: The moderating role of spiritual leadership in Indonesia. Jurnal Psikologi Ulayat, 10(2).

Mousa, M., & Othman, M. (2020). The impact of Green Human Resource Management practices on sustainable performance in healthcare organizations: A conceptual framework. Journal of Cleaner Production, 243, 118595. https://doi.org/10.1016/j.jclepro.2019.118595.

Norton,T.A,. Parker, S. L,. Zaher, H,. & Ashkanasy, N. M. (2015). Employee green behavior: A theoretical framework, multilevel review, and future research agenda. Organization & Environment 28(1), 103-125.

Pratiwi, Y., & Fitriani, H. (2022). Employee green behaviour and sustainability in the banking industry: Mediating role of environmental awareness. Jurnal Ilmiah Ekonomi dan Bisnis, 19(2).

Purwanto, A., Bernarto, I., & Asbari, M. (2024). The effect of green transformational leadership on environmental performance: The mediating role of green innovation. Jurnal Manajemen Indonesia, 24(1).

Rahayu, D. W., & Sulaiman, M. (2023). Environmental satisfaction & green work engagement: The role of organizational green support. Jurnal Aplikasi Manajemen, 21(1).

Rakhman, M. A., & Rahma, N. L. (2022). Transformasi Digital Perbankan di Era Industri 4.0: Studi Kasus pada Bank Digital di Indonesia. Jurnal Ekonomi dan Teknologi Digital, 10(1), 45–58.

Rashid, H., Abbas, M., Akhtar, M. W., & Ramzan, M. (2023). If you care I care: Green HRM & green behaviors. Employee Relations, 45(5).

Robertson, J. L., & Barling, J. (2013). Greening organizations through leaders' influznce on employees’ pro-environmental behaviors. Journal of Organizational Behavior, 34(2), 176–194.

Roscoe, S., Subramanian, N., Jabbour, C. J. C., & Chong, T. (2022). Green human resource management and the enablers of green organisational climate: Mediation effects on employee sustainability. International Journal of Operations & Production Management, 42(2), 203–226.

Sarmad, M., Zhang, Y., Iqbal, J., & Mahmood, T. (2023). Green HRM practices & green absorptive capacity: The role of green organizational culture and green social capital. Journal of Cleaner Production, 388, 136024.

Shahzad, M. A., et al. (2025). The nexus of green HRM, employee well-being, and citizenship behavior: The mediating role of motivation and sustainability outcomes. International Journal of Hospitality Management.

Sumarni, D., & Ernawati, R. (2023). Pengaruh Iklim Organisasi terhadap Motivasi dan Kinerja Karyawan pada Perusahaan Berbasis Digital. Jurnal Manajemen dan Organisasi, 15(2), 88–97.

Suprapto, S., Hermaningsih,. A.. ., & Kaidah,. S (2024). Detection Of Improved Employee Perfomance By Using Work Disicpilne Mediators, Journal of Bussiness Studies and Management Review, 8(1), 87 – 93. http://doi.org/10.22437/jbsmr.v8i1.3835.

Suprapto, S,. Hamzah, S., Yulistio, D., & Susetyo, S. (2021). The Relationship Organizational Culture, Motivation, Resilience and Leadership of Principals with the Work Ethic of Indonesian Language Teachers. Jurnal Iqra’ : Kajian Ilmu Pendidikan, 6(1), 192 – 210 https://doi.org/10.25217/ji.v6i1.1293

Tariq, S., Jan, F. A., & Ahmad, M. S. (2016). Green employee empowerment: A systematic literature review. Quality & Quantity, 50(6), 237–269.

Wiratama, R., & Muryati, S. (2025). The Role of Green Work Motivation in Enhancing Employee Sustainability Performance. Journal of Environmental Management and Organizational Studies, 14(2), 112–124.

Yafi, E. Y., Prasetyo, P. E., & Kurniawan, A. L. (2021). Green human capital dan motivasi kerja terhadap perilaku kerja berkelanjutan: Studi pada industri jasa digital. Jurnal Ekonomi dan Manajemen Berkelanjutan, 3(1), 15–26. https://doi.org/10.31219/osf.io/f8cxe.

Yuliana, E., & Hermawan, A. (2022). Environmental management accounting and its influence on organizational citizenship behavior for the environment (OCBE). Jurnal Akuntansi Multiparadigma, 13(2).

Yusliza, M. Y., Ramayah, T., & Othman, N. (2020). HR roles and green HRM practices for sustainable business practices. International Journal of Human ResourceManagement,31(1),5781. https://doi.org/10.1080/09585192.2018.1443955.

Published

2026-02-26